Refund Policy

Last updated: January 12, 2025

1. Refund Eligibility

We want you to be completely satisfied with our service. Our refund policy is designed to be fair and transparent.

1.1 Eligible for Refund

  • Technical issues preventing service use
  • Service not as described
  • Duplicate charges
  • Requests within 7 days of purchase for new subscriptions

1.2 Not Eligible for Refund

  • After 7 days of purchase
  • After using significant portion of credits/features
  • Cancellation of auto-renewal subscription (remaining period still valid)
  • Violation of Terms of Service

2. Refund Process

To request a refund:

  1. Contact our support team at support@voxlyai.com
  2. Provide your account details and reason for refund
  3. Include any relevant information or error messages

3. Processing Time

Refund requests are typically processed within 3-5 business days. The actual time to receive the refund depends on your payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 5-7 business days

4. Special Circumstances

We may consider refunds outside the standard policy in exceptional circumstances, evaluated on a case-by-case basis.

5. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: support@voxlyai.com
  • Through our contact form